Service Guide

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Key Topics Covered in the DumpsBoss ServiceNow Study Guide
To give you an idea of what to expect from our study guide, here’s an overview of some of the essential topics we cover:
1. ServiceNow Platform Overview
•	Introduction to the ServiceNow platform
•	ServiceNow architecture and components
•	Navigating the ServiceNow user interface
•	Configuration and customization options
2. Incident Management
•	Incident creation, categorization, and prioritization
•	Incident management lifecycle
•	ServiceNow workflows for incident management
•	Managing incidents and problems in ServiceNow
3. Change Management
•	Change request process and approvals
•	Change implementation and tracking
•	Change management best practices in ServiceNow
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