OVERVIEW:

Reporting to the President of MDLIVE, Inc., the Chief Medical Officer (CMO) will oversee clinical operations to help the company achieve excellence in clinical quality, patient safety and satisfaction, provider satisfaction, risk management process and operational excellence and financial success. In this role, the CMO will be responsible for achieving financial and operational targets, ensure the highest level of quality clinical care, build and maintain an engaged provider community, including a network of both employed and independent contractor physicians, increasing efficiency in the delivery of care, provide clinical guidance on product strategy, continuously improve consumer and provider experience when using the MDLIVE platform, service as the “clinical voice” of the business with clients, partners and other stakeholders and ensure MDLIVE has the quality and depth of medical leadership and talent required to successfully scale.

RESPONSIBILITIES:

Support the President and MDLIVE senior leadership team in achieving financial and operational targets consistent with MDLIVE’s 3-5-year plan.

• Ensure stability of unit economics by maintaining appropriate visit metrics and significantly reducing cost per visit.
• Own and continuously improve/update the clinical model for all programs for competitiveness, quality, efficiency and affordability.
• Provide clinical leadership of the MDLIVE physician network, medical staff and programs throughout MDLIVE including overseeing appropriate number and type of medical directors.
• Partner with Product Leaders to provide input & guidance into product roadmap from a clinical standpoint.

Ensure the highest quality of clinical care.

• Leverage physician scorecards to drive IHI “Triple Aim” continuous quality improvement, conducing monthly individual evaluations against the following metrics: antibiotic rates, credentialing/licensing/training, patient satisfaction and coverage/scheduling adherence.
• Consistently meet patient satisfaction/NPS score goals.
• Provide ongoing specialized training in communication and diagnosing patients over the phone and through online video to all employed and network physicians.
• Work with the Chief Operations Officer to establish and maintain an in-sourced physician credentialing process.
• Adhere to established HIPAA, NCQA, URAC and any other applicable guidelines and ensure program outcomes are available to meet these standards and clinical quality measures and able to demonstrate MDLIVE’s value proposition.
• Ensure provider community complies with all local, State, Federal and other regulatory requirements as well as nationally recognized standards of care.
• Ensure products and services provided by the company are compliant with required regulations.
• Continually stay abreast of compliance developments in the healthcare and telehealth space and update internal procedures, policies and documentation accordingly.
• Act as the owner of all patient safety related matters.
• Prepare reports for and escalate relevant matters to the Compliance and Quality Committee of the Board.

Build an engaged provider community, both employed and with a network of physicians which increases efficiency in delivery of care.

• Grow the preferred and committed provider network by building strong relationships with the providers.
• Continually optimize per visit economics by growing provider network.
• Build in services and processes to make the provider visit more efficient (improving patient intake, reducing average visit time).
• Capture provider-level cost savings by optimizing physician model (i.e. right levels of employed vs. contractual providers).
• Support development of a Value-Based Care strategy, incorporating areas such as: lab testing, clinical service lines specialty pharmacy, chronic care management.
• Work with product team to drive prioritization and design of physician portal requirements.

Continuously improve consumer and provider experience when using the MDLIVE platform.

• Assist with analytics-driven improvements to platform, including additional automation and enhanced service offerings, working with payors to ensure a seamless consumer and provider UX.
• Improve provider experience by optimizing volume, quality, efficiency, incentives and overall satisfaction.
• Improve the patient experience by optimizing access, quality and satisfaction.
• Improve the client experience by optimizing quality, costs/ROI, and satisfaction.

Ensure MDLIVE has the quality and depth of medical talent required to successfully scale.

• Define the organizational structure that will best support attainment of strategic and financial goals, and ensure there is the right financial and operating discipline in the business.
• Ensure the organization has the right capabilities to improve operations as they exist today. Work creatively and collaboratively with large enterprise customers and drive direct-to-consumer satisfaction.
• Build forward-looking scorecards for each key/leadership role, evaluate the current team and either select the leaders which best fit the scorecard or seek external candidates.
• Align incentive compensation plans with strategic goals of the company.
• Ensure skills and capabilities are being transferred to other employees in the organization to build leverage.
• Develop a succession plan.
• Own and continuously improve/update the clinical model for all programs for competitiveness, quality, efficiency, and affordability.
• Provide clinical leadership of the MDLIVE physician network, medical staff and programs throughout MDLIVE, including overseeing appropriate number and type of medical directors.
• Improve provider experience by optimizing Volume, Quality, Efficiency, Incentives and overall Satisfaction.
• Improve the patient experience by optimizing Access, Quality, and Satisfaction.
• Improve the Client experience by optimizing Quality, Costs/ROI, and Satisfaction.
• Ensure that program outcomes are available to meet NCQA, URAC and Star clinical quality measures and demonstrate our value proposition.
• Collaborate with MDLIVE marketing and sales to support promotion and sales of our products and services.
• Collaborate with Finance, IT and clinical analytics to understand, develop, implement, and evaluate programs to improve quality and cost outcomes, as well as drive product and service improvements and innovations.
• Help create and support Industry partnerships and relationships with Payors, Employers, Healthcare Systems, Pharmacies, PBMs; EMR and other HIT vendors; Government, including Policy and Regulatory agencies; Investors, Media and appropriate associations, organizations and networks.
• Provide Thought Leadership and Networking via developing the company’s internal and external vision, and communicating via blogs, articles, interviews and speaking opportunities. Provide representation at industry events, such as ATA, HIMSS, AMDIS, and other related conferences.
• Actively engage with President and Legal and Compliance/Regulatory Affairs in order to ensure CMS and other regulatory compliance, while also providing proactive advocacy and relationship strategy with CMS leadership, program directors, and other policymakers to help improve the regulatory landscape.
• Provide representation at industry events such as ATA, HIMSS, AMDIS and other related healthcare conferences.

REQUIRED SKILLS:

• Active/unrestricted MD or DO.
• Board Certified in an ABMS clinical specialty.
• Minimum of 10 - 15 years of direct hands on clinical work.
• Leadership/direction of a large medical group and/or national healthcare organization (IPA, PHO, MSO or Foundation).
• MBA or related business experience is preferred.
• Highly analytical and data-oriented with the ability to work with large sets of data and identify trends to enhance business decision-making.
• Prior experience managing complex clinical operations and driving process and cost improvements.
• Proven track record influencing large health care organizations.
• Possess advanced level of complex matrix leadership competencies.
• Maintain current clinical knowledge.
• High level of integrity and ability to proactively identify and communicate gaps.
• Up to 50% (employee, partner and client meetings, conferences and other meetings and events).

For this position, we anticipate offering an annual salary of $235,600 - $392,600, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

https://jobs.cigna.com/us/en/job/22007080/Chief-Medical-Officer-MDLIVE-Work-from-Home